Key Responsibilities:
- Mange field needs per work order assignments.
- Complete pool equipment repairs and installations (pumps, filters, heaters, automation, salt systems, etc.).
- Oversee jobs that involve other vendors (tile, mason, demo)
- Assist technicians on service standards, safety, and best practices.
- Plan, schedule, and communicate daily service workloads.
- Respond to escalated customer concerns and resolve service issues promptly.
- Conduct quality equipment inspections and filter cleans of bodies of water when needed.
- Coordinate with office staff on scheduling and service requests.
- Answer and complete emergency service calls after hours & weekends.
- Identify opportunities for upselling repairs, upgrades and remodels.
Physical & Work Requirements:
- Ability to work outdoors in varying weather conditions.
- Ability to lift up to 50 lbs and handle pool equipment and chemicals.
- Frequent walking, bending, kneeling, and standing.
- Occasional evenings, weekends, and on-call availability
Qualifications:
- High school diploma or equivalent (associate or bachelor’s degree preferred).
- 3–5+ years of pool service, maintenance, or repair experience.
- 1–3+ years of supervisory or management experience.
- Strong knowledge of pool chemistry, equipment, and service procedures.
- Ability to read and interpret service reports and water test results.
- Excellent leadership, communication, and customer service skills.
- Strong organizational and problem-solving abilities.
- Valid driver’s license and clean driving record.
Certifications: (Preferred/Required):
Must have RAIL license:
- Certified Pool Operator (CPO) or equivalent certification (required).
- APSP / PHTA certifications (a plus).
- OSHA safety training (preferred).
Compensation & Benefits:
- Competitive salary with performance incentives.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Company vehicle or vehicle allowance.
- Phone, tablet, or field technology provided.
- Opportunities for advancement.